Help Center

Help Center

General Information

Where can I find products for sourcing?

Are there any restrictions on the types of products that can be shipped?

Rates and Inclusions

What is included in the all-in rates of P9,500/CBM?

Are customs taxes and fees already covered in the rates?

Where should I pay the shipping costs?

Are there any discounts available for large orders?

Supplier Legitimacy Check

How can I determine if an Alibaba supplier is trustworthy and legitimate?

Tracking and Shipment Duration

How can I track my shipment in real-time?

What is the estimated duration of shipments?

Why are there potential delays in the shipment time?

Payment Options

What payment options are available for suppliers?

Why is the price listed as free during the booking process?

Unique Order Number Code

What is the Unique Order Number Code?

What size and style should the printed Unique Order Number Code be?

Where should my supplier stick the Unique Order Number Code?

Booking and Updates

What should I do if I entered incorrect details during booking, such as the total number of boxes?

How can I track the status of my shipments?

Where can I pick up my packages?


Do you provide door-to-door delivery services?

Can I arrange for third-party couriers (such as Lalamove, Transportify, or Grab) to pick up items from your warehouse?

Claims and Issues

What should I do in case my package arrives damaged or with missing items?

Is insurance available for lost shipments?


What are the operating hours of your chat support?